At Zavian Clip, we value customer satisfaction and aim to ensure that every purchase meets your expectations. This Return & Refund Policy outlines the conditions and process for returning products and receiving refunds.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or not as described
• You received the wrong item in your order
• The product is unused, in its original packaging, and in the same condition as when received

Items that cannot be returned include:

• Products purchased during clearance or final sale
• Items damaged due to misuse, neglect, or improper handling after delivery

2. Time Frame for Returns

You must initiate your return request within 7 days of receiving your order. Requests made after this period may not be eligible for a refund or exchange.

3. Return Process

To start a return:

1. Contact us at [email protected] with your order number, reason for return, and photographic evidence (if applicable).
2. Our support team will review your request and provide instructions for sending the product back.
3. Ship the item using a reliable courier service with tracking to the address provided by our team.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original payment method.
• In case of rejection, we will inform you with a clear explanation.

5. Shipping Costs for Returns

If the return is for other reasons (change of mind, incorrect size chosen), you will be responsible for the return shipping costs.

If the return is due to an error on our part (wrong item, damaged product), we will cover the return shipping costs.